Refund and Cancellation Policy
Version 1.0 · Last updated 12 October 2026
This policy forms part of our Terms of Service.
Every situation, in one table
| Situation | What happens |
|---|---|
| You cancel within 14 days of your first payment | Full refund, no questions asked |
| You cancel after 14 days | Access continues to the end of the year you paid for, nothing further is charged, and that year is not refunded |
| You decline a price adjustment at renewal | You cancel before it takes effect at no cost, and access continues to the end of your paid term |
| We decline your application | Full refund |
| We materially reduce what the membership gives you | Pro-rata refund of the unused part of your term |
| We end your membership for a reason other than your breach | Pro-rata refund of the unused part of your term |
| We end your membership because you breached the terms | No refund |
| A consumer guarantee is not met | The remedies the law gives you apply, including cancelling and being refunded where the failure is major |
The 14-day refund
If you change your mind within 14 days of your first payment, email hello@peoplestack.com.au and we will refund you in full. You do not need to give a reason.
The 14 days run from the date of your first payment, not from the date you first log in. Downloading resources in that window does not affect your right to the refund.
This window applies to your first payment only. It does not apply again at each renewal, because you have had a year to decide by then.
Cancelling after 14 days
You can cancel at any time from your account page or by emailing us. Cancelling stops the next renewal.
Your access continues until the end of the year you have paid for. We do not refund the remainder of a year once the 14 days have passed, and we do not cut your access short when you cancel.
You keep any documents you have already created from our templates. You lose platform and community access when the term ends.
Your rights under the Australian Consumer Law
This policy sits on top of your legal rights. It does not replace them.
Our memberships come with guarantees that cannot be excluded under the Australian Consumer Law, including that the service will be provided with due care and skill and will be fit for the purpose we describe. These guarantees apply to businesses buying services under $100,000, which covers every PeopleStack membership.
If we fail to meet one of those guarantees and the failure is major, you can cancel the membership and seek a refund, and you may be able to claim compensation for reasonably foreseeable loss. If the failure is not major, we will fix it within a reasonable time.
Nothing in this policy or in our Terms of Service limits those rights.
How to ask for a refund
Email hello@peoplestack.com.au with the email address on your membership and, if you have it, your invoice number. We will confirm within 2 business days.
How refunds are paid
Refunds go back to the card or account you paid from, through Stripe. Most arrive within 5 to 10 business days, depending on your bank.
We refund the GST along with the fee, and we issue an adjustment note for your records.